Privacy Policy

1. Introduction

Northwest Window Film ("we," "us," or "our") operates the website nwwindowfilm.com and provides window tinting services for automotive, residential, and commercial customers in Southern Oregon. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, or use our services.

2. Information We Collect

Information you provide directly:

• Contact information — name, email address, phone number
• Vehicle information — year, make, model, color, existing tint (for automotive quotes)
• Property information — address, property type, window count (for residential/commercial quotes)
• Service requests — description of work requested, photos, additional notes
• Payment information — processed securely through Clover (we do not store card numbers)

Information collected automatically:

• IP address, browser type, device information, and pages visited (via Cloudflare analytics)
• Cookies necessary for website functionality

3. How We Use Your Information

• To prepare and send quotes for window tinting services
• To process payments and confirm appointments
• To communicate with you about your quote, appointment, or service
• To send appointment reminders and follow-up communications
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our business:

• Clover — payment processing. When you make a payment, you are redirected to Clover's secure hosted checkout page. Clover's use of your payment information is governed by their Privacy Policy.
• Cloudflare — website security, performance, and basic analytics. See Cloudflare's Privacy Policy.
• Resend — email delivery for quote notifications and appointment confirmations.
• Twilio — SMS delivery for quote notifications and appointment reminders, sent only to customers who have opted in. Twilio's use of your phone number is governed by their Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill quotes, and comply with legal obligations. Quote and payment records are retained for accounting and tax purposes as required by law. You may request deletion of your personal information by contacting us (see Section 9).

6. Data Security

We take reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Clover's PCI-compliant platform, and restricted access to customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies that are essential for site functionality. Cloudflare may set cookies for security and performance purposes. We do not use cookies for advertising or cross-site tracking.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Oregon residents may have additional rights under Oregon consumer privacy laws.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.